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  • Fresh flowers are seasonal, how do you ensure my orders are satisfied?
    Flowers, fillers, accessories, and containers may be substituted due to inherent limitations of seasonality and supply. Rest assured that our expert florists will make every effort to deliver the same style and theme whilst using items of equal or higher value. Your satisfaction is our utmost priority. If, for any reason, you are not completely satisfied with our finished product, please contact us and we will make it right.
  • Why do you have to make substitutions?
    As quality is important to us, so is the timely delivery of your arrangements. By agreeing to a substitution, you allow our florists to use the best available florals to create a beautiful arrangement, just like the one you chose.
  • Is there a cut-off for orders?
    Allow a standard lead time of three (3) days* from order confirmation to delivery. Order is confirmed upon payment receipt. Payment advise for your orders must be sent before 5:00 pm from Monday to Sunday. Payments received after that time will be treated as received the next day.
  • How do I know that my order is confirmed?
    Once you have paid the cart total, you will receive notification that your order is confirmed and processing will start.
  • How do I pay?
    At the moment, you can pay through the options below. Please take note of the payment advise procedure to ensure that your orders will be processed immediately. Once paid, please email payment advise by forwarding/emailing your received Order Summary as follows: To: sales@rustansflowershop.com Attach screenshot or photo of your payment Note: Your Order Summary is automatically emailed to you upon successful checkout of your cart items.
  • Can I change or cancel my orders?
    We immediately process your orders after receiving payment advise. Should you need to make changes or cancel your orders, please email us at sales@rustansflowershop.com or via Josie Samillano at +639182814136, within 12 hours after payment advise between 10AM to 6PM. For cancelled orders, your payments will be treated as store credit for your next purchase.
  • How do I get my items?
    Upon checkout, please choose from the following options and we’ll coordinate with you:
  • How much are your delivery fees?
    A fixed delivery rate will be applied based on delivery location. This can be seen once an item is about to be checked-out. The system will automatically show the delivery rate once the delivery address has been provided via the Zip code. Otherwise, cost will depend on whether you prefer to book an Outside Courier Service or arrange pick up instead.
  • What happens if the recipient will not be around during time of delivery?
    We trust that you have made preparations to ensure that the recipient of your florals will be around at the time of delivery. If you have a specific schedule in mind, please include in the Special Instructions box upon checkout and we will do our best to properly coordinate with you. If delivery is still unsuccessful, we will need to return the florals to our hub. You may let us know should you want it re-delivered, but subject to a new delivery fee.
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